Refund and Cancellation Policy
Strategy Mastery LLC
La Casa del Estratega
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
Usa
Effective Date: September 8, 2026
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1. SCOPE
This Refund and Cancellation Policy applies to all customers who purchase the Método Solera online training program (the "Program"), including access to educational materials, community resources, weekly live calls, and the annual mastermind event offered through https://lacasadelestratega.com (the "Website"). This policy governs refund requests, cancellation procedures, and withdrawal rights for all customers worldwide, whether purchasing for the first time or renewing annual access.
The Program is delivered as a digital service and membership. By completing your purchase, you acknowledge that you are purchasing access to an online training program and community platform rather than a physical product.
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2. RIGHT OF WITHDRAWAL FOR EUROPEAN UNION AND SPAIN CONSUMERS
If you are a consumer residing in the European Union or Spain, you have the statutory right to withdraw from your purchase within fourteen (14) calendar days from the date of purchase, without penalty and without requiring justification. This right applies unless you have expressly requested that delivery of digital content or services begin before the expiration of the fourteen-day period and have acknowledged that you thereby lose your right of withdrawal.
2.1 Exercising Your Withdrawal Right
To exercise your right of withdrawal before expiration of the fourteen-day period, you must send written notice to Strategy Mastery LLC at info@lacasadelestratega.com. Include your name, order number, email address associated with your account, and a clear statement that you wish to withdraw from your purchase. The date your withdrawal notice is received by email will be the date your withdrawal is processed.
2.2 Exception: Digital Content or Services Already Begun
If you have expressly requested that the Program (including digital content, community access, or live calls) begin before the fourteen-day withdrawal period expires, and you have acknowledged in writing (through email confirmation at checkout or in your purchase receipt) that you are waiving your right of withdrawal, the withdrawal right no longer applies. This exception is permitted only if you provided explicit, informed consent before the Program commenced and received a clear acknowledgement that you understand the loss of your withdrawal right.
2.3 Refunds After Withdrawal
Upon valid withdrawal, Strategy Mastery LLC will refund all fees paid by you to your original payment method within fourteen (14) calendar days of receiving your withdrawal notice. If you have already accessed any digital content, materials, or live calls, you must return or destroy any downloaded content as instructed. Access to your account and the Program will be removed upon processing of your withdrawal.
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3. REFUNDS FOR CUSTOMERS OUTSIDE THE EU/SPAIN
For customers not covered by the European Union or Spain consumer protection law, refund eligibility and terms are determined by the refund policy stated at the time of checkout and confirmed in your purchase confirmation email. Strategy Mastery LLC offers refund policies that may vary depending on the timing and circumstances of your request, the form of your purchase (e.g., single payment versus payment plan), and the extent of your access to or use of the Program.
Before completing your purchase, you will be presented with the specific refund terms applicable to your transaction. Review these terms carefully. Your purchase confirmation email will repeat the refund policy terms under which your purchase was made. If you do not have a confirmation email containing refund terms, contact info@lacasadelestratega.com immediately.
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4. RESULTS-BASED GUARANTEE
Strategy Mastery LLC may offer a results-based guarantee or satisfaction guarantee for certain purchases or customer segments. Any such guarantee is provided only upon the written eligibility conditions displayed at checkout and repeated in your purchase confirmation email. These written conditions are the sole and controlling statement of your guarantee rights and supersede any general language in marketing materials, sales pages, website copy, or promotional communications.
4.1 Eligibility Conditions
A results-based guarantee, if offered to you, typically requires all of the following:
(a) You must have completed the entire Método Solera Program as outlined in the curriculum;
(b) You must have demonstrated documented application of the method taught in the Program (such as work performed for clients, strategies implemented, or results recorded);
(c) You must submit your refund request in writing within the specific timeframe stated in your purchase confirmation (which may vary and will be clearly specified);
(d) You must provide evidence of the above upon request by Strategy Mastery LLC.
4.2 Terms Control
The specific written eligibility conditions in your purchase confirmation control and supersede any summary, description, or representation of the guarantee appearing anywhere else, including on sales pages, video content, social media, email marketing, or testimonials. If you are uncertain whether a guarantee applies to your purchase or what the conditions are, contact info@lacasadelestratega.com with your order number before the stated deadline expires.
4.3 No Guarantee Implied
If no results-based guarantee is explicitly stated in writing in your checkout flow or purchase confirmation, no such guarantee exists for your purchase, regardless of any claims made in marketing materials or by third-party resellers.
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5. HOW TO REQUEST A REFUND
5.1 Submission Process
To request a refund, send an email to info@lacasadelestratega.com with the subject line "Refund Request." Include the following information in your email:
(a) Your full name;
(b) Your email address registered to your account;
(c) Your order number and order date;
(d) The amount paid;
(e) The original payment method used (credit card brand and last four digits, or other payment source);
(f) A brief explanation of your reason for requesting a refund;
(g) If applicable, evidence of completion, application, or other materials required to support a results-based guarantee claim.
5.2 Processing Timeline
Strategy Mastery LLC will acknowledge receipt of your refund request within forty-eight (48) business hours. The company will evaluate your request based on the applicable refund policy for your purchase. If your refund is approved, the funds will be processed to your original payment method within fourteen (14) calendar days of the approval decision. Depending on your financial institution, it may take an additional three to five (3-5) business days for the refund to appear in your account.
5.3 Incomplete Requests
If your refund request does not include sufficient information or documentation, Strategy Mastery LLC will contact you requesting the missing details. You must respond with the requested information within ten (10) calendar days, or your request may be denied.
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6. PAYMENT PLANS AND RECURRING CHARGES
If you purchased the Program using a payment plan (multiple installments over time), refund eligibility depends on the terms of your specific payment plan as stated at checkout.
6.1 Active Payment Plans
If you are in an active payment plan and wish to cancel, you must email info@lacasadelestratega.com requesting cancellation of all future installments. Once cancellation is processed, no further charges will occur. You remain responsible for any installments already charged.
6.2 Refund of Prior Installments
If you request a refund of installments already paid before completing the entire payment plan, your refund eligibility depends on the refund policy associated with your plan as shown at checkout. Contact Strategy Mastery LLC for clarification regarding your specific plan terms.
6.3 Chargebacks
If you dispute a charge through your bank or payment processor without first contacting Strategy Mastery LLC directly, the company reserves the right to (a) suspend or terminate your access to the Program immediately; (b) refer the matter to its payment processor for investigation; and (c) take other legal action permitted by law. Chargebacks are costly and unnecessary; contact info@lacasadelestratega.com first.
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7. ACCESS REMOVAL AFTER REFUND
Upon approval and processing of any refund, your account access to the Método Solera Program, the community platform, live call archives, and all related resources will be permanently removed or deactivated. You will lose the ability to download materials, attend future live calls, or participate in community discussions. This action is irreversible. No new login credentials will be provided, and previously downloaded materials may not be retained for commercial, educational, or redistributive purposes.
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8. MANDATORY CONSUMER RIGHTS UNAFFECTED
Nothing in this policy limits, waives, or disclaims any mandatory consumer rights, statutory warranties, or legal protections that apply to you under the laws of your country or region of residence. This includes but is not limited to:
(a) Consumer protection laws in the European Union, Spain, and other EU member states;
(b) Distance selling directives and regulations;
(c) Unfair contract terms laws;
(d) Implied warranties of merchantability or fitness for a particular purpose under the laws of the United States or other jurisdictions;
(e) State-level consumer protection statutes in New Mexico and other US states;
(f) Consumer rights laws in Latin America and other regions.
If any provision of this policy conflicts with a mandatory consumer right in your jurisdiction, the mandatory right prevails, and that provision is severable without effect on the remainder of this policy.
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9. CONTACT INFORMATION
For refund requests, cancellations, withdrawal notices, or questions about this policy, contact Strategy Mastery LLC at:
Email: info@lacasadelestratega.com
Mailing Address:
Strategy Mastery LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
Usa
Website: https://lacasadelestratega.com
Strategy Mastery LLC will respond to inquiries within two (2) business days during regular business hours. Processing times for refunds, as stated above, begin upon approval of your request and do not include email transmission delays or delays caused by your financial institution.
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End Of Policy
This policy is governed by the laws of the State of New Mexico, USA, without prejudice to mandatory consumer protections in your country of residence. By purchasing the Método Solera Program, you acknowledge that you have read and agree to this Refund and Cancellation Policy.